For Saxes & Mouthpieces:
The item must be paid in full before it leaves WorldwideSax.
Customers returning a saxophone from a 3-day trial are subject to a $30.00 Handling Fee (for cleaning and restocking). You must contact Worldwide Sax within the 3-Days of the online "Delivery" time stamping; that is the official time window. If the request is after that 3-day window, the Late Fee structure is set up as follows:
- 1 day late, extra fee $10.00 (+ $30.00 handling fee)
- 2 days late, extra fee $15.00 + ($30 + $10)
- 3 days late, extra fee $20.00 + ($30+ $10 +$15) etc, add 5 dollars for additional each day over 3 days late, and a fee of 2% of the saxophone or mouthpieces website price, until the 14th day passes. No exceptions. There can be no returns whatsoever, after two weeks have passed.
All "3-day trials" DO NOT APPLY to visitors or local customers who test the sax in the shop; unless we discuss it as part of the needed commitment on your end (Example: a lesson teacher has to approve it). Your local trial option can be discussed, but not guaranteed on every item.
For Mouthpieces: NO RESTOCK FEE! The rest of the policy described above does apply.