FAQs

Frequently Asked Questions

Inventory

Unfortunately, No.  ...it's a process.

Many horns have not been rebuilt yet and will not play easily, but could be rebuilt, if scheduled for a "Trial". Our work schedule is published in the Work Queue.  We usually have about 80+ saxes in stock every day and are always restoring, or rebuilding what we have, but it's a process.

Most of our inventory will wait to be Ordered, then added to the Work Queue per customer order. The Rebuild is then customized to the buyer's specifications.

This designation means the sax has had a deposit paid on it and it is waiting for its turn in my queue to be rebuilt.  Likewise, "On Trial" means it's been paid for and shipped... and someone is taking advantage of our 3-day trial period, to play, evaluate and make sure they love the horn/mouthpeice.

Well YES and NO...

the best way to receive our updated inventory notice is to become a Fan on Facebook. Fans get to hear about new items, etc, VIP Scout List member get first dibs; which is paid scouting service.

Best way to see Inventory Updates?: WWS FACEBOOK PAGE

Become a Follower of WorldwideSax.com  Feel free to comment, "Like", see...etc.  

Other

This is the most important question we can help you answer on your way to finding the right sax for you. Start with our "Saxophone Comparison Chart: Some of the best vintage saxes of all time"; or the Sounds Files! If you need more info beyond that, please email us. We'd be glad to help.

Rebuild Schedule

Unfortunately, No.  ...it's a process.

Many horns have not been rebuilt yet and will not play easily, but could be rebuilt, if scheduled for a "Trial". Our work schedule is published in the Work Queue.  We usually have about 80+ saxes in stock every day and are always restoring, or rebuilding what we have, but it's a process.

Most of our inventory will wait to be Ordered, then added to the Work Queue per customer order. The Rebuild is then customized to the buyer's specifications.

The best plan I have been able to devise, is a "Deposit System".   Work, on almost anything, gets scheduled right away when I receive a deposit for the work or sax you have interest in.

We publish our work schedule on the [WORK QUEUE page] of the website. When its turn comes up in the queue, we start it. Or, a client puts 50% of the sax cost down as a Deposit to initiate work on a specific sax they are interested in purchasing from the inventory.

Specifically, I would yield the most up to date answer on the Work Queue.

But for years, WWS has commonly been a: 2-4 Month Wait.

We are very grateful for all the loyal customers who often return for more of our efforts.
Returns

For Saxes & Mouthpieces:

The item must be paid in full before it leaves WorldwideSax.

Customers returning a saxophone from a 3-day trial are subject to a $30.00 Handling Fee (for cleaning and restocking). You must contact Worldwide Sax within the 3-Days of the  online "Delivery" time stamping; that is the official time window. If the request is after that 3-day window, the Late Fee structure is set up as follows:

  • 1 day late,  extra fee $10.00 (+ $30.00 handling fee)
  • 2 days late,  extra fee $15.00 + ($30 + $10)
  • 3 days late,  extra fee $20.00 + ($30+ $10 +$15)  etc, add 5 dollars for additional each day over 3 days late, and a fee of  2% of the saxophone or mouthpieces website price, until the 14th day passes.  No exceptions.  There can be no returns whatsoever, after two weeks have passed.

All "3-day trials" DO NOT APPLY to visitors or local customers who test the sax in the shop; unless we discuss it as part of the needed commitment on your end (Example: a lesson teacher has to approve it). Your local trial option can be discussed, but not guaranteed on every item.

For Mouthpieces: NO RESTOCK FEE! The rest of the policy described above does apply.

You can make an appointment to come in and play it, but if you are out of Washington state, you must pay for the sax and shipping (your choice of shipping, as you pay for it) in advance, then we ship it to you.  once you receive it you have three days to play it and decide if you love it, or want to return it.  You must let me know via email or phone, by the third day's end, or it is sold.  if you decide to return it,  it must be packaged same as it was received and shipped back on the fourth day (or sooner).  As soon as it is received here, you will be refunded all but your shipping and any paypal , etc. fees,  asap.

***Customizing of a WWS stock for Trial that goes beyond standards alters the amount we can offer in a refund for a return. Options vary, but for instance: adding a Premium with some Noyak resos on your Special Pads.  ...well we can't give you a full refund for all the custom work. that will slow the sale of that sax; it was built for your desires.  So a partial refund would be possible.  Usually 30-50% of the custom extras can be refunded.

#1: I'd love to connect in email or a phone call to make sure I can't be of more help.

Email: WorldwideSax@gmail.com (or use the contact form)

Phone: 360-631-0943 (PST 10am-6pm, Monday - Friday)

#2: Our Return Mailing address varies by Shipper:

Shipping with USPSShipping with UPS/FedEx

Worldwide Sax
PO Box 88904
Tukwila, WA 98138

U.S.P.S. Tukwila Branch
c/o Chadd Berry
225 Andover Park West, #88904
Seattle, WA 98188

 

Shipping

Shipping costs vary by location:

For Saxophones:

1. U.S.A. (lower 48) via UPS:
Soprano - west coast 47.00 - 55 mid - east coast, 66.00
Alto - west coast 55.00 - 77 mid - east coast, 89.00
Tenor - west coast 70.00 - 109 mid - east coast 120.00
Bari price is variable, please ask (i.e.: to TN ins. @ $1100 = $150)
***Insurance is about $2 per $100insured extra

2. International: via USPS "Express":
Every country is special due to box size limits. Our best early estimates: $130-160 for soprano, alto, tenor; $500 for baritones.
Shipping bigger horns via UPS/Fedex/DHL, about $372.57 alto, $456.89 tenor, 525.00 bari
***USPS maximum international insurance is $650 to many countries. We reserve the right to require UPS or higher rate shipping to gain proper insurance.

For Mouthpieces:

2016 Mouthpiece shipping updates

Shipping to USA:

USPS Priority Flat-rate box:
WWS common = $10.00
Insured at $380 = $13.00
Insured at $550 = $17.00

INTERNATIONAL:

USPS Priority Flat-rate box:
WWS common = $32.00
Insured at $380 = $35.00
Insured at $550 = $39.00

Trial Policies

Simply put: My goal is that you only risk shipping costs both ways. Shipped out items have a 3-Day Trial unless otherwise noted.

For any returned mouthpiece, we will refund all money except: shipping charges & money transfer fees. (example: bank wire fees, PayPal--I do my best to get it back to you.) Saxophones: same as any mouthpiece but with $30.00 return/cleaning fee.

Well, it's there if you want it.  For example, you live in NY city and want the sax, but need to be sure it's just what i described it to be.  You pay for it, i ship it.  Once you get it, you have 3 days to try it and let me know if you will keep it or send it back.  If you don't contact me by closing time the third day,  it's automatically sold.  I don't usually give 3 day trials when saxes are purchased in the shop, UNLESS you ask for it, (for example) because you want someone else, like your Lesson Teacher, to check it our or something. This must be agreed upon first.

For Saxes & Mouthpieces:

The item must be paid in full before it leaves WorldwideSax.

Customers returning a saxophone from a 3-day trial are subject to a $30.00 Handling Fee (for cleaning and restocking). You must contact Worldwide Sax within the 3-Days of the  online "Delivery" time stamping; that is the official time window. If the request is after that 3-day window, the Late Fee structure is set up as follows:

  • 1 day late,  extra fee $10.00 (+ $30.00 handling fee)
  • 2 days late,  extra fee $15.00 + ($30 + $10)
  • 3 days late,  extra fee $20.00 + ($30+ $10 +$15)  etc, add 5 dollars for additional each day over 3 days late, and a fee of  2% of the saxophone or mouthpieces website price, until the 14th day passes.  No exceptions.  There can be no returns whatsoever, after two weeks have passed.

All "3-day trials" DO NOT APPLY to visitors or local customers who test the sax in the shop; unless we discuss it as part of the needed commitment on your end (Example: a lesson teacher has to approve it). Your local trial option can be discussed, but not guaranteed on every item.

For Mouthpieces: NO RESTOCK FEE! The rest of the policy described above does apply.

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