Policies
Lay Away Purchase Plan
LAY AWAY Purchase Plan:
We do accept Layaways, for 90 days maximum, with no finance charge. Deposits are a minimum of 25%. You must agree to pay for the item within the 90 day period, or forfeit your deposit. Layaways do not have our 3-Day Trial Policy, but we do guarantee to deliver the sax as described.
~25% DEP required. Recommend idea: another 25% at Day 30-45, 25% at Day 45-70, Remaining 25% at Day 70-90.
Layaway REBUILD (of your sax or WWS stock): Work will not start on a sax until 50% is in the DEP. Balance due within two weeks of finish date. You have the option to delay the start date since it takes about 10 days from start to finish.
Consignment Sales
WorldwideSax Consignment Sales Policies:
Consignment sales are always “AS IS” items. We do not do any work on them, unless specified at the time of sale and paid for in advance by customer.
We do, however, play each sax and help by rating them as:
- “Playable as is”.
- “Needs adjustments to play correctly”
- “Needs rebuild to play correctly”
Consignment sales have no guarantees, however you do have a three (3) day “Trial Period” in which to decide if you want to keep the consignment, or return it (some saxes specific "no trial" in the description at the owner's request). You are responsible for shipping and insurance both ways. Worldwide Sax's restocking fee will apply and all funds received will be refunded, except for shipping and pre-approved repairs.
To have WorldwideSax sell your sax "On Consignment":
- Contact Us. We'll fill out a Consignment Agreement Form together to establish the selling price range and other details.
- Our fee is 20% ($300 min.). If you hire WWS to first rebuild it and then Consign it, the fee is 14% ($250.00 min.).
- If you pull your sax Out of Consignment. $55 admin fee. (effective on consignments 3/2012)
- Your sax will Auto Renew monthly and lock for the 30-day increments.
It's pretty simple. That's my goal.
VIP Scout List
Simple Policy:
- It is a monthly subscription that you can cancel at any time. It is your responsibility to end the subscription.
- Once you're on the list, no one can jump ahead of you in line!
- (Example: 2 guys want "Otto Link Florida double-band #7 tenor mouthpiece". The fellow who was first on the VIP List, gets the first email from us. It's pretty simple.)
- Only ONE item may be declared per Subscription. However, you can purchase as many as you want. Ex: #1 for [ a sax ] and #2 for [ a mouthpiece ]...etc.
- Currently, money does not apply toward later purchase.
Shop Space
Leaving a sax in the shop too long: 90 Day Limit (without contact, reply, or response).
We are a small shop and can not store your instrument for over 90 days (pre- or post-rebuild. If you leave your instrument over 90 days and we can not get a hold of you at the number/information you left us, we will assume you are no longer interested in your sax and we will either sell it, or assume ownership of it. No exceptions. Every shop in business has this policy, most say 30 days. It is your obligation to keep in touch with us, not ours to find you. (This policy does not apply to "active" Rebuilds, orders, or Consignment Agreements which are Auto Renewed.)
MONEY: Deposits, Balance Due, Late Fees, Item Release
Deposits: Many rebuild orders take a 50% Deposit for the applicable order. This Deposit holds your sax's place in line for the Rebuild Work Queue. This deposit is 100% refundable until work has started, minus any lost bank or PayPal fees, or bank transfer costs; return shipping of a sax is at the owner's expense. Also, any custom parts ordered for your order may not be fully refundable.
Balance Due: Since may of our orders are custom jobs, we understand that the final balance due may change with your consults. We ask for "Final Balance Due" near or at the completion of your order. Sometimes that is as a Rebuild enters into the [Three Days of Play Testing]; sometimes that's at the final completion. From that date of applicable email notice. That is the start date of the Net 30 terms.
"Net 30" - Late Fees: We have a 2% monthly interest rate as the late fee on the outstanding balance. Examples: On $500, that's $10; on $1,500 it is $30. Payment late date is calculated from that date of applicable email notice of Final Balance Due. That is the start date of the Net 30 terms.
Item Release: No sax will be shipped or released from WWS care until an entire Outstanding Balance Due has been paid.
3-Day Trials
For Saxes & Mouthpieces:
The item must be paid in full before it leaves WorldwideSax.
Customers returning a saxophone from a 3-day trial are subject to a $35.00 Handling Fee (for cleaning and restocking). You must contact Worldwide Sax within the 3-Days of the online "Delivery" time stamping; that is the official time window. If the request is after that 3-day window, the Late Fee structure is set up as follows:
- 1 day late: extra fee $10.00 (+ $35.00 handling fee)
- 2 days late: extra fee $15.00 + ($35 + $10)
- 3 days late: extra fee $20.00 + ($35+ $10 +$15) etc,
- 4+ days late: = add 5 dollars for additional each day over 3 days late, and an additional fee of 2% of the saxophone or mouthpiece's website price, until the 14th day passes. No exceptions. There can be no returns whatsoever after two weeks have passed.
(*)If a 1 week trial is approved by WWS in special circumstances: If returning the mouthpiece the item must be scanned in to the shipping store(USPS, UPS, FedEx ...etc) on or before Day 8 from delivery, counting delivery as Day 1.
Examples:
**Item arrives on Tues, it must be in the mail by the following Wednesday.
**Item arrives on Saturday, it must be in the mail be the following Monday (a bonus 9th day).
All "3-day trials" DO NOT APPLY to visitors or local customers who test the sax in the shop; unless we discuss it is part of the needed commitment on your end (Example: a lesson teacher has to approve it). Your local trial option can be discussed, but not likely guaranteed on most items.
For Mouthpieces: NO RESTOCK FEE! The rest of the policy described above does apply. The risk/losses are contained in shipping costs only (and potential payment card fees, as those are non-refundable in banking policies).